COVID UPDATE 8/14/20

OUR COMMITMENT TO YOUR HEALTH & SAFETY

THE SAFETY AND HEALTH OF OUR GUESTS REMAINS OUR TOP PRIORITY.

The Hotel Crescent Court Team is excited to once again welcome overnight guests from June 1st

UPDATE: Please note, due to a City of Dallas Mandate passed on June 19, 2020, masks are required to be worn by all patrons.

Hotel Crescent Court Clean

As always, the health and safety of our guests and associates remains our top priority and we are proud to be going above and beyond all state and health department guidelines to ensure the strictest standards are in place. Scroll down to learn more.

Please Note: Starbucks at The Crescent will be open Sunday, September 6th from 8 am – 1 pm.

DIGITAL MENUS

Room Service Menu

Available Sunday - Thursday, 6 am – 10 pm and Friday - Saturday, 6 am - 11 pm

The Conservatory

Breakfast: Wednesday- Friday, 7 am - 11 am, Saturday - Sunday, 7 am - Noon.
**LABOR DAY WEEKEND HOURS: Monday, September 7th and Tuesday, September 8th - 7 am - 11 am

Beau Nash Cocktail Lounge

Sunday - Wednesday, 3 pm - 10 pm. Thursday, 3 pm - 11pm. Friday - Saturday, 3 pm - Midnight.

Pool Menu

Pool Attendant available Thursday - Sunday, 12 pm – 7 pm

Crescent Club A La Carte Menu

The Crescent Club is open to members and hotel guests Monday – Friday for lunch, 11 am – 2 pm and Dinner, 5:30 pm – 8:30 pm.

Mini Bar Menu

A LETTER FROM THE GENERAL MANAGER

I appreciate the trust you place in our hotel and staff when you stay with us. The security and safety of our guests and team members, remains our highest priority.

Our hotel was built with the spirit of hospitality in mind and it is in that spirit that we show care and concern at every level. We are in the business of serving people and I want to personally update you on the situation with COVID-19 (the coronavirus) and the steps we are taking to ensure your health and safety both now and in the future.

While there have been no cases reported at Hotel Crescent Court , in an abundance of caution, Hotel Crescent Court leadership teams are in regular contact with the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), as well as state and local health departments and other global health organizations to make sure our staff have the most up-to-the-minute information to verify the actions we’re taking are comprehensive and appropriate.

I know I speak for every member of our Hotel Crescent Court family when I say that we take the greatest pride in the role we play in the lives of our customers, personally and professionally. I want you to know that you can continue to rely on us. So, the next time we have the privilege of welcoming you to Hotel Crescent Court, you can know our commitment remains as steadfast as ever. For more information please refer to CDC guidelines and updates.

Thank you,

Maher Jallad

General Manager

What will reopen?

Hotel Crescent Court will resume operations on June 1st. Reservations can be made online here or by phone at 214.871.3200.

Starbucks at The Crescent will reopen Monday, May 18th with the following hours: Monday – Friday, 7 am – 4 pm and Saturday - Sunday, 8 am – 2 pm.

Room Service will be operational with limited food options between the hours of 6 am - 10 pm. All deliveries will be contactless and packaged appropriately with your safety in mind.

Beau Nash Cocktail Lounge will be open daily for dine-in service with an updated food and beverage menu, Sunday - Thursday, 3 pm – 11 pm and Friday - Saturday, 3 pm - Midnight.

The Spa at The Crescent, and Wellness Center will be open daily with a reduced occupancy limit and specialized hours to allow for appropriate social distancing. Click here for the most updated information. Please call the Spa and Fitness center at 214.871.3232 for reservations.

The Crescent Club will be open Monday – Friday with a new lunch and dinner menu. Lunch hours, 11:30 am – 2:00 pm. Dinner hours, 5 pm – 9 pm.

The Pool will be open daily from 6 am – 8 pm. A food and beverage attendant will be available Sunday – Wednesday, from 11 am – 7 pm, weather permitting. Any other time, food may be purchased through room service.

The Conservatory will re open on Friday, June 19, 2020. Updated hours will be Friday - Sunday, 7 am - 11 am.

Dry Cleaning and Laundry services have been restored. Please call the front desk for more details.

House Car Services will resume on June 17, 2020. Availability: Wednesday - Sunday, 12 pm - 10 pm. Rides are limited to a 5 mile radius.

What safety measures have you adopted for the staff and guests?

Daily guest room cleaning services have been suspended to limit the amount of people in your guest room. You may request cleaning service should you require it.

Various Items have been removed from the guest rooms to limit the high touch areas of your guest room. These items are available upon request from the front desk and include:

Ironing board and Irons

Ice Buckets

Clothing Hangers

Extra Linen

What is your cancellation policy?

Hotel Crescent Court is here to make your travel experience worry free.

All reservations with arrival dates prior to June 1, 2020 have been canceled with no penalty.

For reservations through July 4, 2020, guests may cancel with no penalty up to 24 hours prior to arrival. (Only applicable to direct bookings, does not apply to third party bookings.)

For reservations beyond July 4, 2020, guests are subject to the policy in the terms and conditions listed on the booking page.

Can I still have my event at Hotel Crescent Court?

Absolutely! We have modified our procedures, space occupancy, and menus to accommodate your event needs with safety and technology in mind. As we navigate this new world of social distance and enhanced cleanliness standards, we are prepared to deliver the same luxurious and anticipatory service you have come to expect from Hotel Crescent Court.

Please submit a request for information regarding corporate meetings by clicking here and for weddings or social events please click here, or please call 214.871.3235 to speak to someone directly.

The Spa at The Crescent & Fitness Center Policies and Procedures.

Spa services: 10 am to 6 pm

Fitness Center: Monday - Friday, 5:30 am to 8 pm. Saturday, 5:30 am - 7 pm. Sunday, 5:30 am - 6 pm.

A contactless check-in and checkout process has been implemented.

Spa will offer facials, massages, body treatments and nail services

Appointments will be scheduled appropriately to ensure proper time for sanitation and social distancing.

Please arrive no more than 15 minutes prior to scheduled time.

Wellness Classes are available, click here for schedule.

Cryotherapy at The Crescent will reopen on September 9, 2020, and will be available daily 9 am - 5 pm.

Credit card or gift certificate payment will be acquired at time of booking, no cash will be taken.

Wellness checks will be done before guests and associates are permitted to enter.

Guest Health forms will be taken verbally.

Locker rooms are open.

Whirlpool, Sauna, Steam Room will have a maximum occupancy of 2 people at a time. These areas will undergo a 15 minute sanitation at the top of every hour.

The Showers will be labeled as Sanitized with a sticker. Please only use sanitized showers. Should one not be available when you need one, please notify an attendant and we will make one available for you.

Vanity items, extra linen, and bottled water are available upon request.

Plexi-glass sneeze guards will be placed at Spa reception.

Valet parking is now available.

For the most up to date menu please click here.